REFUND POLICY

01. RETURN WINDOW

You may request a return within [7] days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused
• In its original condition
• In its original packaging, when applicable
• Free from damage caused after delivery

We may ask you to provide photographs or other information to help us understand the condition of the item.

02. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging when relevant

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Please do not send an item back before contacting us.

03. WRONG ITEM RECEIVED

If you receive an item that is different from the product you ordered, please contact us within [14] days of delivery.

We will review the order and, where appropriate, provide instructions for returning the incorrect item and arrange a replacement or refund.

04. CHANGE OF MIND

If you simply change your mind about a purchase, returns may be accepted within the return period provided that the item meets our return conditions.

Unless the return is due to an error on our part or the item arrived damaged or defective, the customer may be responsible for return shipping costs.

05. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Personalized or customized products
• Items that have been used or damaged after delivery
• Items that are missing original components or packaging when required
• Items returned after the applicable return period
• Gift cards
• Other products clearly identified as non-returnable at the time of purchase

06. HOW TO REQUEST A RETURN

To request a return, please contact us at:

[moqimood@163.com]

Please include:

Order Number:
[Order Number]

Reason for Return:
[Reason]

Photos:
Please attach clear photos when the return is related to damage, defects, or an incorrect item.

We will review your request and provide further instructions if the return is approved.

07. RETURN SHIPPING

If the return is caused by an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective, we may cover the applicable return shipping costs.

For returns due to personal preference or change of mind, the customer may be responsible for return shipping costs.

Return shipping arrangements may vary depending on the circumstances of the return.

08. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

09. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered when an item has minor issues that do not require a full return.

Any partial refund amount will be determined based on the circumstances of the individual order.

10. LATE OR MISSING REFUNDS

If you have been notified that your refund has been issued but you have not received it, please first check:

• Your original payment method
• Your bank account
• Your credit card statement
• Your payment provider account

If you still cannot locate the refund, please contact your payment provider or bank.

You may also contact us at:

[moqimood@163.com]

11. EXCHANGES

If you receive a damaged, defective, or incorrect item, we may offer a replacement where appropriate.

Replacement availability depends on product availability.

If the original item is no longer available, we may offer a refund or another suitable solution.

12. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In this case, you may need to follow our return procedure.

13. SALE ITEMS

Unless otherwise stated, sale items may be eligible for returns under the same conditions as regular-priced items.

Any product specifically marked as final sale is not eligible for return or refund unless required by applicable law.

14. CONTACT US

If you have any questions about our Refund Policy, returns, or refunds, please contact us.

MOQIWOOD

Email:
[moqimood@163.com]