SHIPPING POLICY

Last updated: [2025.12.1]

At MOQIWOOD, we carefully prepare every little friend before it begins its journey to you.

This Shipping Policy explains our shipping rates, delivery process, and other important information about receiving your order.

01. SHIPPING RATES

Standard shipping rates are calculated based on the delivery distance and destination.

Our standard shipping fee generally ranges from:

$6.99 – $9.99 USD

The exact shipping cost will be calculated and displayed during checkout based on your shipping address.

02. FREE SHIPPING

Enjoy FREE STANDARD SHIPPING when your order total reaches:

$50 USD or more

The $50 minimum is calculated based on the eligible product subtotal before shipping fees and any applicable taxes.

If your order qualifies for free shipping, the shipping charge will be automatically removed during checkout.

03. SHIPPING DESTINATIONS

We currently ship to destinations available at checkout.

Shipping availability may vary depending on the destination and our available shipping services.

If your location is not available during checkout, please contact us and we will be happy to check whether shipping may be available.

04. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Please allow reasonable processing time before your order is handed over to the shipping carrier.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer than usual.

05. DELIVERY TIME

Delivery times may vary depending on:

  • Shipping destination
  • Distance
  • Shipping carrier
  • Shipping method
  • Weather conditions
  • Holidays
  • Customs processing
  • Other circumstances outside our control

Any delivery time displayed during checkout is an estimate rather than a guaranteed delivery date.

Once your order has been shipped, tracking information may be provided when available.

06. TRACKING YOUR ORDER

When tracking information is available, it will be provided through the email address associated with your order.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking information may take some time to update after the package has been handed to the carrier.

07. SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before completing your purchase.

MOQIWOOD is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will do our best to assist you before the order is shipped.

08. DELAYS

Although we work with shipping providers to deliver orders as efficiently as possible, shipping delays may occasionally occur.

Delays may be caused by:

  • Carrier operations
  • Severe weather
  • Holidays
  • High shipping volume
  • Customs processing
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for a refund.

If your package appears to be significantly delayed, please contact us and we will help you check the shipment status.

09. LOST OR DAMAGED PACKAGES

If your package appears to have been lost or arrives damaged, please contact us as soon as possible.

For damaged packages, we may ask you to provide photographs of:

  • The product
  • The shipping package
  • Any visible damage

This information may be required to help us investigate the issue with the shipping carrier.

We will review the situation and work with you toward an appropriate solution.

10. CUSTOMS & IMPORT FEES

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated during checkout, these fees are the responsibility of the customer.

MOQIWOOD does not control customs procedures or the amount of any applicable customs or import charges.

11. SHIPPING COSTS & ORDER TOTALS

Shipping fees are calculated based on the delivery distance and shipping destination.

Standard shipping generally ranges from:

$6.99 – $9.99 USD

Orders of $50 USD or more qualify for free standard shipping.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

12. CONTACT US

If you have questions about shipping, delivery, or your order, please contact us.

MOQIWOOD

Email:
[moqimood@163.com]

SHIPPING AT A GLANCE

STANDARD SHIPPING
$6.99 – $9.99

FREE SHIPPING
Orders $50+

SHIPPING RATE
Calculated based on delivery distance

TRACKING
Available when provided by the shipping carrier